More than 80 percent of organizations in customer service, consumer industries are hiring the same amount or more workers this holiday season than last year, according to Aon Hewitt, the human capital consulting and outsourcing business of Aon Corporation (NYSE: AON).
Aon Hewitt surveyed more than 70 leading organizations within the retail, hospitality and quick-serve restaurant industries and found that 55 percent are hiring the same amount of seasonal workers this year compared to last year and 29 percent are hiring more employees. Only 16 percent are bringing on fewer workers.
Specifically, the study found 60 percent of respondents are hiring less than 100 employees companywide this holiday season, and of those organizations, 70 percent indicated this was the same amount as last year. Overall, 12 percent of respondents are hiring between 100 and 1,000 seasonal employees; 12 percent are hiring between 1,000 and 2,500; and 10 percent are hiring between 2,500 and 5,000. Only 5 percent are hiring greater than 5,000 employees companywide.
“These figures show that retailers, fast foods restaurants, hotels and other hospitality-oriented companies are still feeling the affects of the economy and are being cautiously optimistic,” said Patrick Tomlinson, senior vice president with Aon Hewitt. “The good news is most employers are still hiring during the holidays and almost 30 percent of respondents are hiring more employees. While competition in this job market may be tough, there are opportunities for individuals with the right skills and availability to work in these consumer-facing, customer service roles.”
The survey also revealed the top three hiring challenges for local store managers during the seasonal hiring push are: not being satisfied with the quality of hires; time wasted on unqualified candidates; and too much time spent on the hiring process. Therefore, the top three qualities store managers are looking for in job candidates this holiday season include customer service (64 percent), organizational brand fit (26 percent), and reliability (28 percent).
“In today’s workforce and especially during the holiday season, time is a precious commodity, which is why it’s of utmost importance for organizations to have a recruitment strategy in place to hire the best candidates for the job,” said Lisa Bordinat, senior vice president with Aon Hewitt. “Having the right training programs for managers to learn the necessary skills to build a competent, productive workforce, and the proper tools to assess candidates for particular positions can make the difference in customer service, turnover and sales,” she added.
The survey also found:
- 72 percent are not expecting any changes in demographics for seasonal hires this year compared to last year, but 21 percent are anticipating hiring more part-time employees than last year.
- 69 percent of organizations are planning to convert the same amount of seasonal workers to full-time status after the holidays as they did last year; 17 percent will move more to full-time status this year; and 14 percent will convert fewer employees than last year.
- Employers rely on walk-ins and employee referrals over other recruiting sources to hire candidates in this economy.
About the Study
Aon Hewitt’s 2010 State of Hiring Survey is based on responses from 73 participants representing leading organizations in the retail, hospitality and quick-serve restaurant industries nationwide. Survey results show current expectations around the common workforce challenges facing these industries during the upcoming holiday hiring season and beyond. The results will assist in organizations’ benchmarking hiring efforts. Aon Hewitt advises the retail, hospitality and quick-serve industries on the many facets of risk management, human capital management, workforce planning, acquisition and development.
About Aon Hewitt
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.
Aon Corporation (NYSE: AON) is the leading global provider of risk management services, insurance and reinsurance brokerage, and human capital consulting and outsourcing. Through its more than 59,000 colleagues worldwide, Aon delivers distinctive client value via innovative and effective risk management and workforce productivity solutions. Aon’s industry-leading global resources and technical expertise are delivered locally through more than 500 offices in more than 120 countries. Named the world’s best broker by Euromoney magazine’s 2008, 2009 and 2010 Insurance Survey, Aon also ranked highest on Business Insurance’s listing of the world’s insurance brokers based on commercial retail, wholesale, reinsurance and personal lines brokerage revenues in 2008 and 2009. A.M. Best deemed Aon the number one insurance broker based on brokerage revenues in 2007, 2008 and 2009, and Aon was voted best insurance intermediary, best reinsurance intermediary and best employee benefits consulting firm in 2007, 2008 and 2009 by the readers of Business Insurance. Visit http://www.aon.com for more information on Aon and http://www.aon.com/unitedin2010 to learn about Aon’s global partnership and shirt sponsorship with Manchester United.
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SOURCE Aon Corporation
CONTACT: Cybil Rose, +1-312-755-3537, email@example.com, or Sarah Siewert, +1-312-755-3549, firstname.lastname@example.org, both for Aon Corporation
Web Site: http://www.aonhewitt.com
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